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+1(855) 550-0087TAP Air Portugal is the flag carrier of Portugal, emblem of quality service, great intercontinental and European coverage, and improved customer satisfaction. Fly with Fly TAP to reserve your flight, handle a booking, or purchase in-flight items and get flying the convenience of air travel. The most important information regarding flying with TAP Air Portugal, from flight reservation to baggage policy and beyond, is below.
Booking a Flight
TAP Air Portugal offers numerous types of bookings based on the various requirements of the travelers.
Online Booking
Online or mobile application booking of a flight with TAP is the most convenient method of booking your journey. The website offers the following facilities:
-Compare and book flights at the best price.
-Choose seats, meals, and other services.
-Pay online securely and receive instant confirmation of your booking.
-Modify reservations, book flights, or cancel tickets as and when needed.
-Provide flight status and mobile boarding passes.
Customer Service Support
TAP Air Portugal provides customer services through different channels of communication, i.e., phone, mail, and social network customer services. Customer services by TAP Air Portugal include-
-Book a flight and alter booking for a flight.
-Change the class of travel.
-Dispute resolution on loss of baggage and disruption in journey.
Facility for co-ordination through travel counters and travel desks at airports for off-the-cuff and on-the-spot reservation.
Cancellation Policy
TAP Air Portugal facilitates convenient usage and convenient access to refund facilities according to fare conditions and type of fare.
24-Hour Risk-Free Cancellation
The traveller can cancel an already booked ticket seven or more days before the journey at no additional cost within 24 hours.
Refundable Tickets
Refund tickets can be cancelled at any time prior to departure and the passenger is reimbursed the full amount.
Non-Refund Tickets
TAP Air Portugal provides travel vouchers for travel within a limited timeframe for non-refund tickets.
Flex Fare Tickets
Flex Fare ticket customers get date change or rescheduling without any additional fee, and therefore are in most demand from business travelers.
Flight Cancellation Compensation
In the event of cancellation of flight due to technical or adverse weather conditions, the following is offered to the customers:
-Be fully refunded.
-Be carried on the next available flight.
-Be offered a travel voucher to travel in the future.
Flight Change Policy
Flight change is free on TAP Air Portugal based on class and ticket type.
No Change Fee for Choose Fares: Passengers who book flexible fares are permitted to modify any date at no cost.
Charge for Fare Change: Excess must be charged in case of new fare if more than current fare. The new fare is less than the current fare and provides an excess rather than travel voucher.
Same-Day Flight Change: The flight can be changed on the same day to an earlier or later flight, based on conditions and availability.
Name Changes: Minor correctable name changes at no additional fee and major name changes can be billed with an administrative fee.
Upgrade Options
TAP Air Portugal offers various upgrade options to enhance the travel experience with an extra touch.
Bid for Upgrade
Fly Business Class at discounted fares with travelers bidding on leftover seats.
Paid Upgrades
Airport, web, or advance check-in booking of Business Class upgrades from Economy are held prior to the sale of the seats.
Frequent Flyer Program
TAP Miles&Go program enables travelers to accumulate miles which are applied to offset the cost of upgrading a flight ticket, extra baggage payments, and airport lounge entry.
Baggage Policy
TAP Air Portugal free allowance for bags by classes of travel.
Checked Baggage Allowance
Economy Class: 1 (not exceeding 23 kg / 50 lbs).
Business Class: 2 bags (not exceeding 32 kg / 70 lbs).
Excess Bag Charges Fees
Additional fees are levied on excess bag weights above normal bag weights, fare and route of flight basis.
Hand Carry-On Bag Allowance
Economy Class: 1 carry-on bag (8 kg / 17 lbs maximum) + 1 personal item.
Business Class: 2 carry-on baggage items (total weight allowance 16 kg / 35 lbs) + 1 personal item.
Unaccompanied Minor Policy
TAP Air Portugal offers unaccompanied minors care service to take care of them on fun and safe flights.
Age Requirements
5-11 years: Unaccompanied minor service as an option.
12-17 years: Assistance service as an option, but not routinely available.
Care & Custody
Between arrival and check-in, there are personnel who can look after unaccompanied children to settle in and feel comfortable.
Unaccompanied Child Fees
Charges depend on flight duration, as well as destination.
Web Check-In
TAP Air Portugal provides standard web check-in on the internet and mobile application.
Check-In Time
Available 36 hours from departure time.
International flights close 60 minutes before flight time.
Seat Selection
Book seats or choose seats through online check-in, upgrade seats.
Mobile Boarding Pass
Paperless electronic boarding passes with simple check-in with less hassle and convenience.
In-Flight Meal & Entertainment
Excellent in-flight meal and entertainment with international levels of cuisine and entertainment.
Entertainment
Personal screens with movies, TV, and music.
Wi-Fi service on chosen flights.
Child content isolated.
Meal Service
Economy Class: Free meal and beverage and other options to purchase on order.
Business Class: Global gourmet meal by renowned chefs globally, Portuguese cuisine, and international.
Special Meals: Veggie, vegans, gluten-free, kosher, and special meals.
Global Hubs
TAP Air Portugal lands in the world's major cities-
Lisbon, Portugal (HUB)
New York, USA
London, UK
Paris, France
São Paulo, Brazil
Madrid, Spain
Luanda, Angola
