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+1(855) 550-0087Swiss International Air Lines (SWISS) is Switzerland's national flag carrier and world renowned for quality, world-class cabin atmosphere, and a wide network of European, North American, Asian, and African flights. It is a customer-satisfied, quality-oriented airline with easy booking facility, free-flow booking conditions, and world-class in-flight services. All such aspects of flying with SWISS, from flight booking to cancellation procedure, hand carry facility, etc., are as stated below.
Booking a Flight
SWISS offers differentiated reservation facilities to differentiated travelers based on convenience and ease.
Online Reservation
Booking of a flight by SWISS website or app is the most convenient method of booking. The websites offer the following services to the travelers-
-Compare and book flights and fare deals.
-Select seats, meals, and additional services.
-Instant secure payment and confirmation.
-Modify bookings, rebook a flight, or cancel a ticket when required.
-Real-time flight status and mobile boarding pass.
Customer Service Support
SWISS Airlines has left customer service through telephone, postal mail, and social media to support clients-
-Book the flight and modify the flight time.
-Upgrade, priority service, and fare.
-Lost baggage or travel disruption facility.
Travel Agencies & Airport Ticketing Desks
SWISS also collaborates with approved tour operators globally for the booking of travels, insurances, and ticket reservation. Booking can also be done online at the airport ticket counter, and last-minute booking is also allowed.
Cancellation Policy
It has easy and straightforward refund policies with dynamic fare and traveler classes.
24-Hour Risk-Free Cancellation
Travelers who book a trip at least seven days in advance are provided with free 24-hour cancellation.
Refundable Tickets
Purchases of tickets are exempted from cancellations at any moment prior to flight and entitled to full payment refund.
Non-Refundable Tickets
SWISS Airlines compensates the customer in travel vouchers otherwise used within 12 months of purchasing non-refundable tickets.
Flex Fare Tickets
Travelers ticketed in flex fare are provided with free re-bookings or alteration of date of travel, and therefore business-friendly.
SWISS Flight Cancellation
Below are the passengers' rights on SWISS flight cancellation due to technical or bad weather:
Be fully refunded.
Be rescheduled.
Be offered a voucher for the next flight.
Flight Change Policy
On top of this, the fact that the passengers are being made flexible at any time whenever they would wish to change flights based on class of travel and fare paid status.
No Extra Change Fee on Certain Fares
Flexible price ticket passengers do not have to pay extra cost when the travel date is changed.
Fare Adjustment Fee
When the new fare is greater, the fare difference is paid by the passenger. When the new fare is less, the fare difference is a travel credit.
Same-Day Flight Changes
Same-day same-seat or same-flight change to an earlier or later flight with restrictions on fare and seat.
Name Corrections
Minor name correction at no cost (e.g., spell-check) or on an administrative fee, if any, as per the nature of the ticket and tariff.
A series of amenities SWISS needs to enhance the customers' sky experience.
Bid for Upgrade
The customers can bid for flying Business Class or First Class with extra special care at a discounted tariff based on seat availability.
Paid Upgrades
The customers are permitted to upgrade airport, online, or check-in seats depending on seat availability.
Frequent Flyer Program
The customers earn miles and are therefore granted the privilege of redeeming them as a switch of class of travel from one to another, buying extra bags, or using lounges under the Miles & More program.
Baggage Policy
SWISS has a first-class baggage policy for convenience in case of travel for the customers.
Checked Baggage Allowance
Economy Class: 1 (maximum 23 kg / 50 lbs).
Business Class: 2 (maximum 32 kg / 70 lbs per item).
First Class: 3 (maximum 32 kg / 70 lbs per item).
Overweight Baggage Charge
Route and class-dependent overweight baggage charge.
Carry-On Baggage Allowance
Economy Class: 1 (maximum 8 kg / 17 lbs) + 1 personal item.
Business & First Class: 2 articles of carry-on baggage (total weight not exceeding 16 kg / 35 lbs) + 1 personal item.
Unaccompanied Minor Policy
SWISS Airlines offers care and custody for unaccompanied minors in the shape of an optional care centre.
Age Criteria
5-11 years: Single children have to book exclusive use of the facility.
12-17 years: Facultative care at request.
Care & Guardian-ship
From arrival time and check-in, across all phases, children have exclusive use of flight steward's service for comfort and convenience.
Fees for Unaccompanied Minors
The fee is different according to duration of flight and destination.
Web Check-In
Check-In Time
24 hours prior to flight.
Closes 60 minutes prior to flight time for international flights.
Seat Choice
Passengers can pre-reserve or upgrade seats on the web via internet check-in.
Mobile Boarding Pass
SWISS mobile boarding passes for hassle-free paperless flight.
On-Flight Meal & Entertainment
SWISS provides on-flight hot flight experience with gourmet flight cuisine and business class entertainment. The very simple way to avoid boredom in a journey is to engage yourself in the inflight entertainment available.
Entertainment
PC screen PCs in individual PCs with movies, TV programmes, and music.
Wi-Fi in most of the booked flights.
Child programmes for infant travelers.
Meals Experience
Economy Class: Free meal and drink, and extra one snack as payment option.
Business & First Class: Swiss gourmet à la gourmet fine gourmet meal served by international gourmet masters.
Special Meals: Special veggie & vegan meals, for our special meals passengers who require a special diet such as gluten-free, kosher, etc.
Key Destinations
SWISS airlines flies to key destinations of the world, and you will like all of them, some of which are:
Zurich, Switzerland (Zurich Airport HUB).
New York, USA.
London, UK.
Paris, France.
Dubai, UAE.
Tokyo, Japan.
Johannesburg, South Africa.
