ANA

All Nippon Airways (ANA) is Japan's domestic and international Star Alliance airline market leader, the world's highest on the destination map, class-of-the-world quality of service, and sheer hospital and security. Dedicated to uncompromising first-class level of maintenance and first-class journey convenience, ANA ensures its travelers a hygienic travel experience, wherever they go to any domestic or international destination in Japan. Everything you want to know about flight reservation, travel policy, baggage policy, in-flight service, etc. is included in this guidebook.

How To Reserve a Flight

ANA offers different methods of flight booking so that it will be convenient and easy for you to book a flight-

Online Reservation: Reserve flights, reserve seats, reserve special services, and modify reservation at ANA official website (www.ana.co.jp).

Mobile Application: ANA mobile application (iOS, Android) offers the flight booking option, mobile boarding, and in-app notification.

Travel Agency: The travelers book from ANA limited travel agencies as well.

Customer Support: ANA customer support offers the flight schedule change, special request, and booking assistance.

Modes of Payment

The passengers pay through the following modes of payment-

-Credit/debit card (American Express, MasterCard, Visa, JCB, Diners Club)

-ANA Mileage Club miles for award miles

-Digital wallets (Apple Pay, Google Pay, PayPal)

-Bank transfers (optional in some countries)

Flight Change Policy

Travelers are provided the facility of change of flight information by ANA-

Eligible Tickets: Except for the restricted fare discount, change of fare is permissible.

Adjustment Procedure

-In case of online change through the 'Manage Booking' facility.

-Same day changes can be permitted through ANA mobile app.

-Refer to ANA customer service assistance.

Change fees: Optional change fees for class of fare change, route, and time of change. Fare difference will apply.

Same-Day Flight Change: Same-day flight change in Japan (subject to availability).

Upgrading a Flight

Travel becomes more convenient and comfortable by means of premium cabin class for the traveler.

Upgrade Option:

Upgrade from Economy Class to Premium Economy

Upgrade from Premium Economy to Business Class

Upgrade from Business Class to First Class

Method of Upgrade

By ANA Mileage Club (AMC) Miles: Upgrade by miles.

Paid Upgrade: At booking, check-in or airport check-in (optional).

Bid for Upgrade: Qualifying passengers may bid.

Entitlement: Subject to fare class, flight, and seat.

Baggage Rule

Checked Baggage Entitlement

ANA is generous with their baggage rule by class of travel:

Economy Class: 2 pieces (23 kg each)

Premium Economy: 2 pieces (23 kg each)

Business Class: 2 pieces (32 kg each)

First Class: 3 pieces (32 kg each)

Cabin Baggage

All Cabin Classes: 1 cabin baggage (<10 kg) + 1 personal item (handbag, laptop bag, etc.)

Excess charge will be imposed for over that.

Policy of Unaccompanied Minor

ANA wishes to make traveling for unaccompanied children easy and safe-

Age Requirement

5 to 11 years: UM service should be used.

12 to 16 years: UM service can be chosen.

Procedure for Booking: Parent/guardian can reserve service by calling ANA customer service.

Service Provided: ANA cabin crew will offer child care on board, from arrival to check-in.

Web Check-In

Web check-in is available to avoid waiting at the airport-

Available: 24 hours prior to the departure of the flight and closes 60 minutes prior to departure for international flights.

ANA website

Mobile App

Baggage Drop: Airport terminal counter where online check-in passengers can drop their bags.

In-Flight Entertainment

ANA provides first-rate in-flight entertainment with ANA SKY CHANNEL:

Movies & TV Programs: Hollywood, Japanese, and foreign films.

Music & Games: Audio CD and video game.

Wi-Fi: On the majority of our international flights (fees are required).

Food & Beverages

ANA in-flight meal service is extremely popular with Japanese and international fare:

Economy Class: Japanese season and Western season meal course, and complimentary beverage.

Premium Economy: Enhanced decent premium meal with quality drink. Premium Economy.

Business Class: Tasty multi-course meal by world-class chefs and elegant sake and wine.

First Class: Gourmet Kaiseki-style meal of Japanese specialty courses, wine, and champagne. Vegetarian, halal, kosher, etc. special meals must be requested no later than 24 hours before flight time.

Where to Go

Asia

Tokyo, Japan -- Cool and historic city.

Osaka, Japan -- Heritage nightlife and food heaven.

Seoul, South Korea -- Shop, play, live with heritage.

Europe

London, UK -- World business, history, and culture hub.

Frankfurt, Germany -- Gateway to Europe's financial hub.

North America

New York, USA -- Times Square, Broadway, and the world capital of icons.

Vancouver, USA -- Hollywood, beach, and recreation city.

Australia & New Zealand

Sydney, Australia -- Opera house, beach, and first-class tourist city for view.

Middle East

Dubai, UAE -- Tourist heaven with world-class futuristic theme parks.

Tourist heaven with world-class futuristic theme parks.

All Nippon Airways (ANA) never settled for anything short of first-class service, best-class hospitality, and ease of travel. Holiday or business travel, ANA guarantees comfort, reliability, and the best of Japanese hospitality.