Air New Zealand

Air New Zealand is the national flag carrier airline, flying with world-class quality, wide international route coverage, and people-first policy. From New Zealand key hubs to Asia, North America, Europe, and the world, Air New Zealand offers convenient flying experience. With this Air New Zealand flying guide, you have all you want to know about flying with Air New Zealand, from ticket booking to baggage policy and in-flight services.

Booking Air New Zealand Flights

Air New Zealand operates different flights that need to be booked so it is easily and conveniently possible for the travelers.

Online Booking

Online booking in Air is the simplest and fastest method to book your seat in Air New Zealand. Advantages of online booking are-

• Price comparison in order to get the best price.
• Booking your own choice seat and meal option.
• Instant payment and booking confirmation.
• Last-minute flight cancellation or flight change as per airline policy.
• Real-time updated flight time and mobile boarding pass.

Customer Support Service

Air New Zealand provides customized phone, email, and social media customer support for-

• Flight change and fare.
• Fare, upgrade, and priority fare.
• Flight delay and baggage, lost luggage.

Travel Agencies & Airport Ticket Offices

Bookings by authorized travel agents or Air New Zealand airport ticketing offices at international airports are also available.

Air New Zealand Cancellation Policy

Air New Zealand offers refund and non-refund tickets with varying policies by category and fare class.

Flexible Fare Tickets

Flexible fare ticket passengers are not required to pay any extra fee in case of date modification or flight alteration. In the event flights get canceled due to reasons of bad weather or technical issues, Air New Zealand provides-

• Full ticket refund.
• Rebooking on a subsequent flight.
• Future travel vouchers.

Flight Change Policy

Changing flights is simple with Air New Zealand.

• No flight change fee on specific fares.
• Travelers on flexible fares can change flights without paying anything.
• If the fare is more, the difference amount has to be paid by the passenger.
• If the fare is less, the difference can travel.

Same-Day Flight Changes

Same-day flight changes on an earlier or later flight are available if the seat and fare are available.

Name Corrections

Minor spelling name corrections are free, but significant name changes will incur an administrative fee.

Air New Zealand Upgrades and Premium Services

Air New Zealand offers a number of upgrade services for a more enjoyable flight.

Bid for Upgrade

Customers can bid to travel Business Class or Premium Economy at reduced fares.

Paid Upgrades

Paid upgrades to an upgrade class are also available at check-in or online, subject to availability.

Frequent Flyer Program

Airpoints customer loyalty program rewards the customers with points that can be utilized for upgrading the flight, additional baggage, lounge visit, and similar travel amenities.

Air New Zealand Baggage Policy

Air New Zealand has a liberal baggage policy as per the customers' needs.

Checked Baggage Allowance

• Economy Class: 1 (23 kg / 50 lbs).
• Premium Economy: 2 (each 23 kg / 50 lbs).
• Business Class: 3 (each 32 kg / 70 lbs).

Excess Baggage

Excess baggage charges are class- and route-based. Prepaid excess baggage advance online buy airport fare discount is applicable.

Carry-On Baggage

• Economy Class: 1 cabin bag (up to 7 kg / 15 lbs) + 1 personal item.
• Premium Economy & Business Class: 2 cabin bags (total weight allowance not to exceed 14 kg / 31 lbs) + 1 personal item.

Unaccompanied Minor Policy

Air New Zealand offers a safe and comfortable travel experience for single children.

Age Requirements

• 5-11 years: Escort service needs to be reserved for an unaccompanied child.
• 12-17 years: Escort service can be reserved.

Escort & Support

Special care attendants care for the children from check-in to arrival, and it is easy to travel.

Unaccompanied Minor Charges

Fees are subject to flying time and destination.

Web Check-In and Boarding

Air New Zealand offers web check-in for easy boarding.

Check-In Time

• Web check-in is available 24 hours in advance.
• Passengers must check in at least 60 minutes before international flights.

Seat Selection

Passengers can select their seat during booking or web check-in.

Mobile Boarding Pass

Mobile boarding pass facilitates easy paperless boarding and check-in.

Meals & Entertainment on Board

Air New Zealand provides convenient flight with good entertainment and meals onboard during your travel.

Entertainment

• Individual screen onboard with movies, TV shows, and music.
• Wi-Fi on chosen flights.
• Special baby programs for baby travelers.

Meal Options

• Economy Class: Free meal and drink.
• Premium Economy: Good meal with light snack.
• Business Class: Master chef gourmet meal.

Special Meals

Special pre-booked meals like vegetarian, vegan, kosher, gluten-free, etc., are offered to the passengers according to their dietary needs.

Main Hubs

Air New Zealand international main hubs are-

• Auckland, New Zealand (Main Hub)
• Wellington, New Zealand
• Christchurch, New Zealand
• Los Angeles, USA
• London, UK
• Sydney, Australia
• Singapore

Air New Zealand offers incredible flying experience with easy online reservation, first class upgrade feature, comfortable baggage allowance, and world-class on-flight services. With Economy, Premium Economy, or Business Class travel, Air New Zealand offers a safe, comfortable, and pleasing experience. Book a flight now in Air New Zealand and get five-star service in the best manner.